D2MPRO LTD.: Core Services
Your Partner in Customer Service
D2MPRO LTD offers a comprehensive range of inbound call center services tailored to businesses. These include:
1. Freight & Transportation Support
- Handling incoming calls from shippers, carriers, and drivers
- Providing real-time updates on shipment status, delays, and estimated delivery times
- Assisting with route optimization, scheduling pickups, and deliveries
- Managing queries related to freight rates, documentation, and regulations
2. Order Processing & Tracking
- Processing customer orders and tracking shipments
- Coordinating with warehouses, third-party logistics (3PL) providers, and carriers
- Assisting customers with order modifications, cancellations, and rescheduling
3. Dispatch Assistance
- Live support for drivers and fleet operators
- Managing dispatch schedules and load assignments
- Providing roadside assistance coordination for vehicle breakdowns
4. Customer Service & Complaint Resolution
- Addressing customer inquiries, complaints, and issue resolution
- Handling refunds, compensations, and claims related to damaged goods
- Ensuring high-quality customer experience through quick response times and efficient problem-solving
5. Supply Chain Coordination
- Working with suppliers, manufacturers, and distributors to ensure smooth supply chain operations
- Assisting in inventory management and warehouse coordination
- Providing data-driven insights and reports for better decision-making
